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role for incident Manager

role for incident Manager

The Incident Manager role will involve but is not limited to - Knowledge “owner” of the customer base under management by this specific role - Ensure all staff working on the customer segment are fully knowledgeable, and have access to information - Take ownership of major incidents for any...

Updated: 2012-Mar-20 03:38 PM

Industry: Telecom/ISPRole: Incident Manager

Experience Level: 7.0 to 11.0 yrsLocation: Mumbai (India)

Keywords: incident management Fault Management Problem Management Patch Management escalation customer problem incident assurance

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