Transfer Agency role for a Team lead- Bangalore

Responsible for the day to day management of the Distribution, Technical and Settlement teams, including,

• Achievement of monthly KPIs
• Responsible for ensuring that all Distributions and BACs are processed as per SLA.
• Responsible for ensuring all Trustee reconciliations are delivered
• Responsible for the UK based products i.e. Structured, BAML & Fulcrum
• Compliance with regulations and attainment of client specific processing requirements to include Client Money oversight and control
• Day to day oversight of processing quality and timeliness in Bangalore, seeking appropriate information from local management there where required
• Maximise scalability through the use of onshore and offshore locations and multi-function, ie, Distribution and Settlements
• Escalation point for unresolved issues to the Bangalore TA team
• Maintains a close working relationship with other areas, such as Business Support and Control, DMS and other internal areas such as the Relationship Managers.
• To work with the team, internal departments and group projects area on any allocated projects.
• Analyse monthly management information to understand where quality at an individual, process, team or management company needs to be addressed
• To work with the team, internal departments and Group projects area on any allocated projects.
• To facilitate regular team meetings
• Sets partner objectives and monitors these and provides feedback through monthly one to one meetings
• To work with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met
• Liaising with clients regarding Service and Service Level Agreements.
• Provides management and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.
• Ensure that appropriate segregation of duties controls are in place at all times
• Responsible for the development , recruitment, appraisals and retention of Partners

Fulfil additional, relevant, tasks appropriate to the role and business requirements

• Demonstrate a good understanding of Management accounts, Settlements, Distributions and Technical
• Demonstrate a detailed working knowledge of Distributions, commission and technical processing
• Has attained the IAQ Merit Award or equivalent qualification
• Detailed knowledge of Client money regulations required
• A good understanding of effective risk management
• Ability to work under pressure meeting challenging deadlines
• Effective verbal reasoning and numeric skills (Essential)
• Good keyboard skills to include MS Excel and ability to learn systems used within the business (Essential)
• Excellent planning and organisation skills
• Flexible approach to work
• Ability to work on own initiative